According to U.P. Nagar Palika/ Panchayat Act 1959, Nagar Panchayat has been handed over the responsibility to provide certain public services to the citizens. As per the 74th Amendment, there has been a considerable increase in the responsibilities of the local bodies. Thus it's the responsibility of these bodies to include; time bound programmes for providing the fundamental public services to the citizens, in the Citizen Charter.

A Citizen Charter is being presented by Nagar Panchayat under which the information regarding time bound proceedings related to street lighting, transportation, sanitation, road maintenance, water clearance, recovery of taxes and fees, veterinary services, release of dead bodies of dead animals etc. will be provided to the citizens.

This Citizen Charter is being presented, keeping in view the following aims and objectives

• 1. To advertise the different works carried out by Nagar Panchayat on large scale.
• 2. To ensure the quality of services provided.
• 3. Influential solutions of the public complaints.
• 4. To ensure the replies and actions as per the standards in relation with the public services.
• 5. To maintain transparency at every level.
• 6. To regularize the public services.
• 7. To generate awareness for public participation for public services.